Update Date: 01/10/2022
In order to comply with the Personal information Protection Act and GDPR, Sanyang Motor Co., Ltd. (hereinafter referred to as “the Company”, “SYM”, "we", "our", or “us”) is hereby informing you of the required matters regarding the collection of personal information. Please be sure to read the following terms and conditions before using this website. If you click "Agree", it means that you have read, understood and agreed to abide by the following terms.
Our aim is to create and maintain the basis for a trusting business relationship with our customers. The confidentiality and integrity of your personal data is of particular concern to us. We will therefore process and use your data carefully, for the intended purpose or in accordance with your consent and in accordance with the statutory provisions on data protection.
Scope of this Privacy Policy
1. Purpose of this Privacy Policy
This Privacy Policy explains how we will handle and protect your personal information and what various rights and choices you have regarding your personal information. This Privacy Policy is applicable whenever you use this website and provide us with your personal information, and by using this website, you are granting us the privilege to provide you with business and technical information, advertising campaigns, and any other information that the Company deems useful to you. We will use your personal information for the purposes of customer management, information and database management, statistical surveys and analysis, so that we may continue to provide you with better services in the future.
2. Categories of Personal Information Collected
In order to provide services, we will collect, use and transmit the following information to register and create your account. For purposes of this Privacy Policy, "Personal Data" means any information by which you can be personally identified, and includes, without limitation, your name, surname, address, (mobile) telephone number, e-mail address, age, payment data.
※ lf you refuse to provide relevant personal information, the Company will not be able to carry out the necessary audits or processing operations, which may result in the inability to provide and assist you with related services.
3. For what purposes is your data processed
The data collected in connection with the conclusion of the contract or the provision of the services is processed including but not limited to the collection, use, retention and security of information provided by you and/or gathered for the following specific purposes:
• Performing and Providing SYM products and services, including services through SYM website;
• Fulfilment of contractual obligations(Contact data)
• Responding to inquiries and requests;
• Sending notification and materials which may be of interest for you (such as newsletters, brochures);
• Security guard, including access control and Improvement of our Site including Internal evaluation of SYM Europe's products and services;
Knowledge acquisition for quality enhancement and improvement of merchandise and other analysis;
Other purposes of use clearly specified at the time of obtaining Personal Data.
4. How long Will We Keep Your Information
We will retain your information for as long as your account is valid, and may continue to retain your information after the closure or termination of your account, if it is reasonably necessary, for the following purposes:
• as requested by any applicable legal requirements or obligation;
• Upon detection of any improper use , abuse or unauthorized use of the service;
• as a reference to improve and update this services;
• as a means to provide and complete any customer related support services.
5. Applicable Regions and Personnel
Collection of information shall be limited to the territory of Taiwan, Penghu, Kinmen and Matsu and only those employees of Sanyang Motor Co., Ltd., on a need to know basis, shall have access to the information collected herein. All personnel having access to the information are bound to strict confidentiality obligations.
To provide a safe and reliable service, this website processes and stores information on safe and reliable servers which are monitored by the security authentication mechanism “ ISO 150/IEC 27001 certification”, and all transmissions are performed in accordance with applicable legal requirements.
6. Reasons for Provision of Your Information to Third Parties
SYM does not sell, rent or otherwise distribute your Personal Data to third parties, except as needed for SYM to provide the services for which your information was volunteered.
However, when we deem that the access to, use of, retention or disclosure of your personal information is required to achieve the following purposes, we will provide personal information which is automatically collected by this website to individuals or entities other than SYM:
• to comply with applicable laws, regulations, legal letters or mandatory government access requirements;
• to safeguard national security or promote public interest;
• to avoid risk to life, body, freedom or property;
• to detect, prevent or deal with fraud, security or technical related issues;
• when requested by other agencies with your written consent.
7. Data storage and All Transmissions
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). If this happens then your data must, by law, be subject to a similar level of security as it would within the EEA. We take all steps reasonably necessary to ensure that your data is kept securely and handled in accordance with this privacy policy and all applicable laws.
We respect your privacy rights and will ensure the security of your personal information by adopting appropriate technical and organizational security standards, including security measures complying with industry standards, to prevent unauthorized access, disclosure, misuse, tampering or destruction of your personal information.
Notwithstanding the above, there is currently no fail-safe security measures for electronic transmission or storage of data and, as such, we cannot guarantee that your personal information in system transmission or storage is 100% secure or free from any malicious attack.
8. About Cookie
We may use cookies. We use cookies as a tool to simply facilitate your signing in to use the services. Most browsers are initially set to accept cookies. If you do not wish to accept cookies, you can set your computer to refuse cookies. But, which may result in the inability to provide and assist you with related services. Cookies cannot and will not be used to gain confidential or sensitive information about them.
9. About Automatic Information Collection During Usage of this website
We do not make decision-making (which produces legal effects or similarly significantly affects) based on automated processing, including profiling without obtaining your explicit consent.
10. Your Rights and Choices
According to the provisions of the Personal Information Protection Act and GDPR you have the right to inquire, review and request for duplicates of the information that the Company collects from your registered data. The Company shall have the right to charge a reasonable fee for any necessary costs associated therewith. You may also request the Company to supplement, correct, or to stop collecting, processing, utilizing, and to delete the information that the Company collects from your registered data, with sufficient and valid proof of identity. The Company retains the right to refuse all requests above, if sufficient and valid proof of identity is not available.
11. Restriction of information when fulfilling data subject rights
In certain situations, we may be unable to provide you with information about all of your data due for legal reasons. If we have to decline your request for information in such a case, we will inform you at the same time about the reasons for the refusal.
12. Disclaimer
All data, trademarks, logos, graphics, videos, audio clips, links and other data appearing on the website (briefly called as the "Information" are for reference only and is subject to change at any time without prior notice and at the discretion of SYM.
Whilst SYM endeavors to ensure the accuracy of the Information on this website, no express or implied warranty is given by SYM to the accuracy of the Information. SYM shall bear no responsibility for any incorrectness or leakage.
SYM shall not be liable for any damages (including but not limited to computer virus, system problems or data loss) whatsoever arising in using or in connection with the use of this website by any party. There may be links in this area, which allow you to visit the websites of other companies. These websites are not controlled by SYM. SYM will bear no responsibility and no guarantee to whatsoever Information displayed at such sites. Hyperlinks to other websites of the uses of program are at your own risk.
13. Changes to this Privacy Policy
We may revise this Privacy Policy from time to time for various reasons to accommodate the service and relevant laws.
Any major modifications to this Privacy Policy will be publicly announced on our website. No notice will be sent to individual users for such modifications. Usage of this website after such modifications shall be deemed as you having accepted the changes and agree to the revised version. As such, we strongly recommend that you check for updates to this Privacy Policy on a frequent basis.
14. Contact Information
If your Personal Data change (such as your post code, email address or telephone number), or if we have inaccurate information, we will endeavor to correct, update or delete your Personal Data from our database. If you do not wish to be contacted by us any more, we will immediately cease to process your Personal Data. When contacting us, please be sure to provide us with your exact name, address, e-mail address, name, address and/or telephone number(s) in order to be sure we handle your request correctly.
You can also contact our Data Protection Officer. Our Data Protection Officer will manage your questions or complaint and will give you additional information about how it will be handled. For further information, or if you have any suggestions, questions or concerns regarding this Privacy Policy, please contact following in email: euportal@sym.com.tw